proxx Platform Account Terms
These terms govern your use of proxx, our online entertainment platform available where local law permits. When you open an account on proxx, you agree to our conditions around account registration, deposits, withdrawals, bonus eligibility, dispute resolution, and jurisdiction restrictions. We operate across supported regions in Southeast Asia; users are responsible for verifying that their access complies with their own jurisdiction's law.
Our proxx terms are written in plain language so you understand exactly what we require and what you can expect. We do not hide conditions in dense legal prose. Instead, we set out our policies on account opening, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity verification, bonus terms, and how we handle disputes. If anything is unclear, our support team can explain further.
This page covers the core conditions for using proxx. By creating an account, you accept these terms in full.
Account Opening and Verification on proxx
To open an account on proxx, you must be of legal age in your jurisdiction and not prohibited by local law from using our services. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. We do not actively market outside our supported regions, but we cannot police every user's location; you remain accountable for your own compliance.
Registration on proxx requires a valid email address, a chosen password, and basic personal details (name, date of birth, phone number). We use this information to create your account and contact you about your activity. Before your first deposit, we conduct identity verification (KYC): you upload a photo ID (KTP, passport, or driver's licence) and confirm your registered information. This process is standard across licensed operators and protects both you and proxx from fraud.
Your proxx account is personal and non-transferable. You may not share your login credentials, allow others to use your account, or create multiple accounts. If we detect account abuse, duplicate registrations, or fraudulent activity, we reserve the right to suspend or close your account and forfeit any balance. You are responsible for keeping your password secure and notifying us immediately if you suspect unauthorized access.
Deposits and Payment Methods
We accept eight payment methods on proxx: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank virtual accounts. Deposits via e-wallets arrive instantly. Bank virtual-account transfers process during standard banking hours. We do not charge deposit fees. Your balance is credited to your proxx account immediately upon confirmation and belongs to you — we do not hold or invest your funds.
When you deposit via mobile banking, you scan our unique code using your preferred e-wallet (local payment, online payment, e-wallet, mobile banking, or local payment). The transfer completes within moments. For bank transfers, we provide you with a unique virtual-account number for each payment method (online payment, e-wallet, mobile banking, local payment). Transfer your desired amount to that account, and we credit your proxx balance once the transfer confirms. These methods work whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.
Withdrawals return to your original deposit method
If you funded via online payment, your withdrawal goes to e-wallet. If via mobile banking virtual account, we return funds to the registered account holder. We charge no withdrawal fees and impose no arbitrary limits on how much you can cash out.
Bonus Terms, Settlement, and Dispute Resolution on proxx
We may offer promotional bonuses or welcome offers from time to time. Any bonus terms are displayed clearly at the point of offer. Bonuses are subject to conditions — typically a playthrough requirement (a multiple of the bonus amount that must be wagered before withdrawal). We do not guarantee bonus availability, and we reserve the right to modify or withdraw offers. Bonus terms are binding only if you explicitly accept them during account setup or deposit.
Settlement on proxx follows fixed rules for each market type. Football matches settle on final whistle (goals in regular time and applicable extra time count; penalty shootouts do not). Live-dealer games settle instantly when the round concludes. Slots settle on spin completion. If a match is postponed or cancelled, we refund all active stakes. If a technical issue occurs, we review the situation and settle according to the most recent confirmed state, with transparent communication to affected account holders.
Disputes on proxx are handled by our support team. If you believe a market has settled incorrectly or you have a complaint about your account, contact us through the proxx platform. We aim to respond within standard business hours and provide clear explanations of our decisions. If you remain unsatisfied, we will escalate your case for further review. We do not offer external arbitration or formal dispute resolution beyond our internal process, but we commit to fair and transparent handling of all complaints.
- Your account balance is yours to withdraw anytime without restriction, subject to verification and standard processing windows.
- We reserve the right to suspend or close your account if we detect fraud, abuse, or violation of these terms.
- We use encrypted connections (HTTPS) for all traffic and store passwords using industry-standard hashing. Your personal data is never shared with third parties outside our payment processors.
- We do not offer refunds on settled markets or completed transactions unless we have made a clear error in settlement.
- These terms are governed by the laws of the jurisdiction in which proxx operates. Any legal action must be brought in that jurisdiction.
Our proxx terms reflect our commitment to transparency and fair dealing. We operate across supported jurisdictions in Southeast Asia with eight payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to ensure deposits and withdrawals are accessible and reliable. Your account is yours to control — you can update your profile, change your password, and withdraw your balance at any time. If you have questions about these terms or how proxx operates, our support team is available to assist.