proxx Casino & Sportsbook FAQ
Users on proxx ask questions across several key areas: how to open and verify an account, how deposits and withdrawals work through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, what the rules are for football betting and live-dealer games, and how to keep an account secure.
This page answers the most common questions we receive. It covers account setup, payment flows, game mechanics, and security practices so you can use proxx with confidence.
If your question is not answered here, contact our support team by email or check our legal notice and terms page for jurisdiction-specific details. Our services are available only where local law permits.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
We answer questions about account management, payments, games, and security on proxx. Use the sections below to find your topic, then click any question to reveal the answer.
Account and registration
No. Each person may hold only one active account on proxx. If you attempt to open a second account using the same email, phone number, or identity documents, our verification system will flag the duplicate and suspend both accounts. This rule protects account security and prevents fraud. If you have forgotten your login details, use the password recovery option instead of opening a new account.
We require a valid government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear photos of both documents through your account settings. Our verification team reviews submissions and notifies you by email once approved. If your documents are rejected, we explain why and allow you to resubmit. Verification typically completes within one business day, though processing may take longer during peak periods or holidays like Idul Fitri or Idul Adha.
Log into your proxx account and navigate to Settings. There you can update your email, phone number, password, and notification preferences. If you wish to pause account activity temporarily, contact our support team by email with your request. We can place your account on hold for a specified period. To resume, simply log in again or email support. Account pauses do not affect your balance or existing bets.
Payments and transactions
On proxx, select Deposit from your account menu. Choose local payment, online payment, or e-wallet from the e-wallet list. Enter your desired amount and confirm. You will be redirected to the e-wallet app or browser to authorize the payment. Once approved, the funds appear in your proxx account immediately. If you use mobile banking, open your e-wallet app, scan the QR code displayed on proxx, and confirm the payment. All three methods work on mobile and desktop browsers across Jakarta, Surabaya, Bandung, and other supported regions.
Yes. We support bank transfers from local payment, online payment, e-wallet, and mobile banking. Select Bank Transfer from the Deposit menu, choose your bank, and we will provide a virtual account number unique to your proxx account. Transfer the amount from your bank app or ATM to that number. The funds typically arrive within one to two hours during business hours. For withdrawals, we transfer your balance back to the same bank account you used for deposit. Always verify the virtual account number before sending funds to avoid delays.
Bonus terms vary by promotion. We offer welcome bonuses for new accounts and periodic promotions for existing users. Each bonus carries specific conditions: a minimum deposit amount, a playthrough requirement (the number of times you must wager the bonus before withdrawal), and eligible game categories. Read the full terms for each promotion before claiming. Bonuses are credited automatically or upon request after your deposit clears. If you have questions about a specific bonus, contact support by email with your account details and the promotion name.
Contact our support team at the email address listed in your account settings or on the proxx website footer. Include your account username, the date and time of your issue, and a clear description of what you need help with. We aim to respond within one business day. For urgent payment or account security issues, mark your email as priority. Support is available in English and handles inquiries from users across Medan, Yogyakarta, Semarang, and all other supported regions.
Game rules and features
Yes. Many slot games and live-dealer tables on proxx offer a demo or practice mode. In demo mode, you play with virtual credits that reset each session — no real money is wagered. Demo mode lets you learn game rules, test strategies, and explore the interface before depositing. To access demo mode, select a game and look for a "Play for Free" or "Demo" button. Demo play does not affect your account balance or withdrawal eligibility. Once you are ready to play with real funds, switch to the real-money version of the game.
proxx offers football betting (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules and odds. Browse the game menu to see current markets and available betting options. New games and markets are added regularly.
Security and account care
Your account data, payment details, and personal information are encrypted and stored on secure servers. We use industry-standard encryption protocols to protect your data in transit and at rest. Your password is never stored in plain text. We do not share your personal information with third parties except as required by law or to process your payments and withdrawals. For full details on data handling, read our privacy policy.
On the proxx login page, click "Forgot your password?" Enter your email address or username. We will send a password reset link to your registered email. Click the link, create a new password, and log in. If you do not receive the email within a few minutes, check your spam folder or contact support. Never share your password with anyone, including proxx staff. We will never ask for your password by email or phone.
proxx operates in supported jurisdictions where online gaming and wagering comply with local law. We do not offer our services in regions where such activity is prohibited. You are responsible for verifying that access to and use of proxx complies with the laws of your jurisdiction. If you are unsure whether proxx is available in your location, contact support or read our legal notice for jurisdiction-specific details.