proxx Platform Privacy Notice
This page describes what we collect when you use proxx and how we keep that data protected. We at proxx take your privacy seriously — your personal information, account credentials, and payment details remain encrypted and are never shared with unrelated third parties. When you register on proxx, we collect your email address, identity details (for KYC verification), and payment method information. We use this data solely to verify your account, process deposits and withdrawals, and comply with local regulations.
Our proxx platform operates across supported jurisdictions in Southeast Asia. Your data may be stored on servers outside your immediate region, which means some processing occurs in other countries. We maintain standard encryption and access controls regardless of server location. We do not sell or lease your information to marketers, advertisers, or data brokers.
Below, we detail our data collection, use, retention, your rights, and how to contact us regarding your privacy on proxx.
Data Collection and Use on proxx
We collect the following information when you open and use your proxx account:
- Email address and password: Required for account creation and login. We hash passwords using industry-standard algorithms; we never store them in plain text.
- Identity documents: For KYC (Know Your Customer) verification, we request your KTP, passport, or driver's licence. We scan and store these documents securely to confirm your legal identity before your first withdrawal.
- Phone number: Optional, used for account recovery and optional two-factor authentication.
- Payment method details: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect only the information required to process the transaction. We do not store your full card numbers or complete bank credentials.
- Account activity: We log your bets, deposits, withdrawals, and game outcomes. This data helps us detect fraud, resolve disputes, and improve our platform.
- Device and browser information: We record your IP address, device type, and browser to monitor account security and detect unauthorized access.
We use your data for the following purposes:
- Account verification: We verify your identity and payment method to comply with local financial regulations and anti-fraud requirements.
- Transaction processing: Your payment information is transmitted securely to our payment processors (the banks and e-wallet platforms). We do not handle the actual payment — our processors do.
- Dispute resolution: If you dispute a bet settlement or withdrawal, we review your account activity to investigate fairly.
- Legal compliance: We retain records as required by local law. We may disclose data to authorities if legally compelled.
- Fraud prevention: We analyze patterns to detect suspicious activity (repeated failed logins, unusual withdrawal requests) and block accounts if necessary.
Your data is encrypted in transit and at rest
We use HTTPS (SSL/TLS encryption) for all connections to proxx. Personal information stored on our servers is encrypted using industry-standard methods. Payment processors handle their own encryption for sensitive financial data.
Third Parties, Data Retention, and Your Rights on proxx
We work with payment processors to handle your deposits and withdrawals. When you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those companies receive transaction details directly from your e-wallet. When you use mobile banking, local payment, online payment, or e-wallet virtual accounts, your bank receives the transfer details. We do not control how these third parties store or use your data — they have their own privacy policies. We recommend reviewing their policies if you wish to understand their practices.
We retain your personal data as long as your proxx account is active. If you close your account, we retain your records for a reasonable period to handle pending disputes, refunds, or regulatory inquiries. After that period, we delete or anonymize your data unless local law requires longer retention. Your request to delete your account can be submitted via our support form, but we may keep a minimal record for legal compliance.
You have the right to:
- Access your data: Request a copy of all personal information we hold about you on proxx.
- Correct inaccuracies: Update your email, phone, or address within your proxx account settings.
- Delete your account: Request account closure, subject to outstanding transaction settlement.
- Opt out of cookies: Disable cookies in your browser settings (though some proxx features may degrade).
- Lodge a complaint: If you believe we misuse your data, contact us or escalate to your local data-protection authority.
Our proxx services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Data protection laws vary by region; if you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your local regulations may apply. We recommend consulting local guidance if you have concerns about cross-border data transfer or compliance.
We do not knowingly collect data from users under legal age. If we discover that a minor has created a proxx account, we will close it and delete associated data.
We update this privacy notice from time to time. Material changes are communicated via email to your registered proxx account address. Continued use of proxx after such changes means you accept the updated policy. We encourage you to review this notice periodically so you remain informed about how we protect your information on proxx.